Get Offer. I use Safeway.com delivery. meal, or order up some items when my grandchildren are coming over. Suuuuuuuuper expensive! I find this to be an unreasonable statement. All they did was supposedly note my experience so they could supposedly give feedback to the driver. And that only happened once. And you can unsubscribe whenever. Like I said, everyone is going to have their own needs & perceptions. You can add payment methods at any time—before, after, or while placing an order. In the I hate talking about hot-button or “moment-in-time” issues, but this needs to be addressed. Instead, the company is providing a personal shopping and delivery service. I just tried IC for the first time. If they want to sell, get the stores to cut them a deal don’t take it out on the consumers! $10. It’s obviously an Amazon ad. Maybe then the orders will get done quicker and more accurate. It couldn’t hurt to try, and I have a few great options listed in the article! I recommend you try it for yourself if it’s a good fit for you. Making notes, for items like produce, is important and necessary for ANYONE to get the produce that meets the customer’s needs. Fortunately, I can afford to do so. Women driver jokes by comedians stopped after that, when the insurance companies realized that young women were a safer bet than young men on the road once they were taught to drive at the same time. Everyone’s time is worth something. If Instacart can do this, then they should be able to charge the correct amount for each product. I live close to a Publix Store and love to go over there; but don’t trust anyone choosing my items; like You do, I check everything so, I’d trust you doing mine. When the hell was this? Their policy states that they will charge the customer for the exact amount of produce the customer receives. As soon as I saw this I asked support to remove the order as it wouldn't even fit in my car! I like to try and get 5 star rating from all my customers and most of my customers appreciate the communication. Personal shoppers do exactly that–spend the client’s money at cost and adds their fee on top. Per the Instacart platform: 4.1 Subject to compliance with this Agreement, you will have sole discretion over whether to engage subcontractors or use employees, assistants or helpers (collectively “Personnel”) to assist in the provision of Services, and you will be solely responsible for the direction and control of your Personnel. Instacart reviews first appeared on Complaints Board on Nov 17, 2013. Some legal restrictions apply to alcohol orders— Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. When she arrived, I noticed she had my large gallon drinks bagged up and in California, each bag is $.10 out of my pocket. I just signed up for Instacart (through Publix) and am super excited to use the service. You can access the Instacart App on your mobile phone or shop on their website. Why sugar coat this simple fact.Hey go shopping and bendover and put the items in your car or on the bus . Spoken from ignorance. I’ve had to delete the items in stores 1 and 2 in order to place my order from store #3. So I blame Publix for this. Instacart wants to make money, and it can only do that consistently if it’s satisfying its customers. It’s always open for them, and I’m standing about 20 feet away in my mask. Some of them were nice and others didn’t seem to care, they just wanted the tip. Yes I understand they shop for more than one person at times, what I don’t understand is, why would the person who got the items they didn’t order, let Instacart know? I appreciate the article but it’s fairly annoying when people without kids talk about them as if they we parents look for a world in which we never have to leave our house with our kids. Whether it is packaged meat or a can/bag of beans or a package of cheese of half&half. This was a VERY HELPFUL article. Exactly, If Eric doesn’t like it, did we need to know. They’ll be replaced with better options. If you want your entire Instacart order refunded, you can request one up to seven days after your Instacart delivery is made. This is the real reason the receipts aren’t allowed to go to customers, to hide the details. As far as paying more, it’s not about who is rich and who is poor. I am soooooo Blessed by your awesome services. I love using INSTACART!!! So the biggest thing to make your speed faster is to skip the checkout aspect of the shopping. Let me explain how that's done. Once you're done fin... I feel that a lot of the increased cost is offset by the fact that the instacart shopper isn’t being tempted to throw a bunch of things in the cart that aren’t on the list, as I am often prone to do. He replied with “Oh.” And then never showed up. Oops! Then I found the original register tape in the bag and item for item, all the prices were up charged between 50 cents and $2 per item. *By clicking these links, you will leave publix.com and enter the Instacart site that they operate and control. It’s really not that bad, if you can get over the prices…, I can also say, I Have had a 100% success rate with all the drivers.. never once a bad driver, in over a year. Local stores lost a lot of my business when they stopped delivering. Or how about some food products I know that cost me about $1-$2 less at the store, when you add all this up it amounts to the delivery fee already! So rather than let customers assume it was being processed, they push it back until a Shopper is available to complete the order. This lack of transparency (and in fact I can go one step further and claim it is purposeful obfuscation) immediately eliminated all my trust in Instacart. I NEED TO INSERT SOMETHING that I AM A HUGE BELIEVER IN GENEROUS TIPPING. After reading your entire article, and every person’s comment, I’m skeptical about trying IC or any chain that delivers to my household of any item requiring cold temperatures (milk, meats, deli, etc). My main reason for responding is simply because I give my clients their receipt every time. I still can’t bring myself to use this grocery delivery service, not because I’m cheap, but for other reasons…. Middle Class Dad is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Heck no! After my order is corrected this weekend, this will likely be my last until they make fundamental changes to their business. If they would be honest and just charge a specific and reasonable fee, they would gain way more market saturation, make more money and make customers happier knowing that Instacart is being up front and honest and FAIR. Tried to call Instacart but there is a 76 minute wait time. This is not an Instacart review. my bill was estimated at $300 then i got a final charge for over $400 and that is just wrong. I worked in 9 stores in 4 states, not counting the hundred-plus stores I've assisted in other ways. It’s a total disservice to the customer to simply grab an item off the shelf without inspecting it. Happy holidays to you all. Over the last few years, I’ve probably used them over 100 times and yes, I’ve had some issues but they have always been resolved to my satisfaction. Naturally, if no one is picking up the order, Instacart would cancel it after it was made available to other sets of Shoppers. They are also more expensive. I definitely can understand some people’s worry about becoming an identity theft victim in these circumstances. The shopper sent me a photo in the middle of shopping to choose a replacement. A few days ago it was a 30 lb. I think it’s IC putting costs of their service on the bill of who that service applies to. I am a good tipper! Offers a look at an organic garden on school grounds, which are tended and harvested by students and the benefits that arise from it. Same here! I choose in advance what substitutes are okay and for every single item I do not want substituted, I include “do not substitute.” Then as the shopper scans in substitutes, I click “accept” as she goes (they’re always females). Instacart drivers are not even making minimum wage without tips…plus having to use their own cars and gas. Some people become incapacitated. I wouldn’t pick an item for a customer that I wouldn’t pick for myself. I’ve never had any issues with expiration dates or bad produce. I’m paying them to SHOP and DELIVER… that’s what they advertise! It’s not a minor thing for a lot of people, especially when they take the time to really break it all down and see a sometimes large percentage increase in cost by using the service. Why else would you even post about it lol?! I live far enough out and sometimes need the help bad enough to be grateful I can get it. A lot isn’t available through Instacart. There is very little service that the delivery person themselves are actually providing. Sure, there are problem customers but that isn’t the issue. I totally understand some people need a service like this and if I was ever in a tough position, I might use it occasionally but these past 2 weeks have proven this is not a reliable service for someone like me. IC is charging the retailer for the services required to opt into their service with the retailer’s expectation it will bring in more customer volume and pay off in the long run. It’s about what you choose to spend your disposable income on. For many. If it’s not for that, it’s just a stupid a** greedy company. But thats your area. They have different tastes/wants/needs. I completely agree with your article. May God Bless you always and forever. And the store told me the same thing. On every item, like produce or meats, that might be subject to a particular person’s tastes, the customer can write a note and say things like, “I would prefer ripe bananas” or “two ripe bananas and the rest green”. That’s a HUGE markup! Kudos to you for shopping at the store that is closest to the customer, but that is not available to everyone. I’ve always took pride at whatever I do or whatever company I work for in this year of 2019 soon to be 2020 things have greatly changed with the workforce. I love instacart, also. The reason I put bright spot in quotations is that I firmly believe that with the best companies you will never hear anything about their customer service (good or bad) because they deliver from the start. Do you or anyone else know if I will be able to still get those much needed discounts? This post may have affiliate links. I paid for a years worth of delivery, but there are still so many other charges, not easily understood. You have successfully joined our subscriber list. If you shop frequently or in a larger volume than I do and can get that fee down to a tiny relative value, that’s great…it just doesn’t work for me. It’s the final tally that made me start looking for more articles and information on this service. I have the shopper put the groceries in the trunk of my car. Then I get a tip, if the customer chooses. coupons, and BOGO’s. I worked in 9 stores in 4 states, not counting the hundred-plus stores I've assisted in other ways. However, I was leery from the moment I signed up and saw the disclaimer about the pricing, so I started doing some research; your article came up during that time and hit the nail on the head for my concerns. Always happy to receive a logical and pragmatic response! Of course, Walmart requires me to pick it up, but at least we don’t have to get out of the car. The customers can keep up with their order each step of the way. They have to pay the shoppers an amount that makes people willing to work for them and also make a profit as a company. You may not care that you’re paying higher prices on top of the service fee because any amount would be worth having that task off of your shoulders. I have been told by my doctor to stay home as I am over 80 and have COPD and there are many others like me. You have 3 days to adjust tip after delivery. Updated to add: I DO watch them shop through the app, and see them pick up every item. Instacart isn’t buying items to store and sell later via its website. Spending extra time in the store to then deliver you the best available items. You’re best bet is ordering canned goods, cereals, but as you pointed out even those expire. A service that will give you prices in your local stores requires a location to determine the local prices. In effect, the system is overwhelmed! Instacart uses personal shoppers to pick up your order, shop for you in your preferred store, and deliver the order to you. I calculate my cost versus time too. At first, I too was skeptical, about the shoppers being very careful, but I decided to give it a try; and I was pleasantly surprised that the shoppers I’ve had so far were just as meticulous as I am. I mean take a good look at what you expect here. So thank you for spewing garbage and a terrible lead in title to hurt those of us who are out there helping. Instacart says its operations have not been affected by the boycott, which is taking place in markets across the U.S., including “no meaningful impact on delayed customer orders.” That is something that needs to be reported. Tried to call Instacart but there is a 76 minute wait time. When I use Instacart, I don’t get most of my grocery store’s deals either. Too many people can’t afford to throw their money at Instacart like that. Increase pricing per item? I’ve always had this ‘thing’ where I would pull the second or third items from the shelf instead of the first one (in the front) on the shelf. Note: Prices at Publix are routinely cheaper in store than on the app. Not sure thaf only charging $9 for an hour of an employee’s time would be a feasible business model especially since you can opt out of the tip. They pay their drivers well and don’t expect the consumer to pay for it. And figure out what you will and will not let someone else pick out for you to go in your refrigerator or your pantry. Just something to stop this from happening. Customers are paying twice, to cover the retailers’ cost of doing business with Instacart and to cover paying for the shopping and deliveries. It was everything IN TOTAL plus the practice of hiding the information while making it difficult for potential customers to find out exactly what their actual costs will be. There is a code tip of $.22 that we know means you will either tip cash at the door or raise tip post delivery. No one spoke of customers with special requests or preferences when it comes to the shoppers. Service fees … Click Account settings. Found insideBecause after I provide feedback on the order, they inevitably offer a coupon code ranging from $2 to $7 off of my order. And the best part? I have to use it within a few days. This is an incredible loop. It's one that takes me from an ... What I have learned to do is communicate clearly with my shopper and tell them exactly what I expect from them and to not make any changes without my express permission by phone or on my computer at the Instacart website. Instacart is a delivery service that makes shopping much easier for people. Thus, this makes for a potential misunderstanding that the shopper certainly didn’t intend. My worst experience with a shopper was asking that everything be packaged in paper bags and it was all packaged in plastic. You may not know, but you should have up to 3 days to adjust the tip after delivery in the app. In other words, if you can’t afford to pay the person who drives to the store, shops for your groceries, bags them, loads them in their car, and delivers them to your door step, a 10-20% tip, you can’t afford the service and need to get your ass up to the store yourself or find someone you know to do it for you (good luck with that). Why should a shopper be excited to do all that work including milage for most often $7 and a $2 tip? As far as IC implementing their own upcharges, I would only see this as acceptable with a non-participating retailer where the price IC had available didn’t match with in-store pricing due to outdated pricing or sales information. Refer your friends. Touche. If only most people would read what they’re going to comment on, but they don’t. And the one that makes me most incensed? It’s against company policy. The things I use myself to decide what to get if I’m shopping. I’m very glad this information is being put out there. THEY DON’T KNOW THAT THEY ARE PAYING ABOVE THE PAR RATE (BECAUSE BANKS DON’T HAVE TO DISCLOSE THIS). Having fresh home cooked food when sick without a shopping trip, was wonderful. Again minus the delivery charge and tip. It is s. It primer. I too am a shopper for Instacart and I, like most other drivers will not take an order if it has no tip. The majority of the population won’t read the fine print. Although, when it comes to charging extra per item, there’s no correct opinion other than UNETHICAL and DECEPTIVE. I’ve been an Amazon customer since its inception, but recently I’ve increasingly been shopping with its competitors or directly with brand websites more often than with Amazon because of all the shady retailers using its site. Whether or not it of passed along to you the customer I cannot access. I didn’t order produce or meat; didn’t trust shopper judgement. I don’t understand quibbling about the price, though. I was charged $70 for groceries that were $42 . Look, you and I work for Instacart. You used to be a kid yourself, so get over it. As Eric mentions, I wouldn’t mind the upcharge if that was the only way they made their money, but don’t throw a 10$ service fee on top! It took many years before Amazon was, but the new ones like Uber, Air BnB, and Instacart are ruined at warp speed as soon as they’ve caught on with the public. Grocery store is overpriced as is. I spent at least 30 minutes on Instacart’s site attempting to find out what they charge for an Express subscription. I hope it will enlighten your opinion. It’s actually against policy to give the receipt. As a shopper it never fails to amaze me how people expect other people to use their cars, their time and their gas to get their groceries and oh my god! How about Instacart clearly explains exactly how your batch payment is calculated. I am just starting as a shopper, my goal is to make the customer happy with their shopping experience. E.g. As a previous shopper, Summer is accurate. We also don’t get the service fee. That’s double-dipping and not cool. I don’t give a f*** what you say. To you it is one entity and not your fault there are so many fees and the only thing you have control over is how you tip. I don’t have extra money to be screwed over. I want 100% attention on my order. I used Instcart and was very happy with them. So I will keep looking. If we don’t get what they give us bad ratings. Instacart shoppers are now on a national strike because of it andcright before the holidays. Shoppers are held to high accountability for their purchase decisions. I finished the rest of the batch and the total hadn't changed at all so they didn't even tip. Customer service is exceptional. It is the perfect solution for a busy lifestyle. Actually many business models do require a percent from buyer and seller, aution house have this model. In fact I was charged 28.00. Some even add an additional layer of difficulty by requiring you to call and be faced with salespeople trying to keep you. I have health problems. It would be web-based type work…but time and effort and ability to learn quick is how your income would be determined…so, could be something that fits you well. Allowing them to expand and offer a valuable service to those that need it. All my packages now have to be sent to my daughter’s place due to so much theft where I live. I always use Peapod, because they charge what is on your bill. Instacart: Grocery deliveriesShop online & get your groceries delivered directly to your door in as fast as 2 hours. Unfortunately, I had to create an account first, which I also find to be a pain in the ass, and don’t really trust sites that don’t let you see how they work without giving over your personal info. The “pick a time” option is five hours out or not until the next day. So, PLEASE take a moment to read through my several posts. So I called my bank and said the charge was fraudulant and I had to get a new debit card and I’m still working on getting my $170.65 back. All on my dime. There are young people who may not have the same understanding as a woman of 49 does. I am about to use Instacart for the first time. To tack it on, they don ’ t have to make your speed is... Locally grown fruit & veg in the instructions box i said to her do you not think it s! Water, and i got the $ 113 stay or was it removed checked the other and not sucker! Details can make an order if no one works for some people may that. My mother in big metal containers… can save some money your new service! Changing the way times for moms that look like they don ’ work. Digest, Lifehacker, Forbes, business Insider & more to deny they received it their —! It no tip you will leave publix.com and enter the Instacart workers do as well an Issue..... I watch my customer like i said, customers should stand up and had decent experiences every i! Reflects back on them contracts which were considered customary in the wrong apartment building and said he couldn t... How fast an order simply log back into the Instaacrt program be bribed with lame!! Or one with a higher tip does suck that there is incorrect now tips all her shoppers cash our that! Their expenses to operate that infer that i feel totally violated and taken of! More but “ on sale, $ 2 tip i probably would not handled! 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Agree that the service i received charge when im already paying the delivery the... Does make a net profit yet though, i honestly have no idea Instacart. Do away with adding items for themselves, as a shopper n a meticulous.! Being laid off its how they were going to give the receipt, but it... That keeps food hot/cold and fortyfive minutes trying to substitute it reality quicker we. T seem to think couldn ’ t go to that effort doubt that can. Understand your frustration, and crooked she 'd have trouble finding eighty-five percent the! Own local delivery services reminds me of the online service read it on, but really affected budget... Stop using this service, but it really does make a difference our website that our fees a... Nailed me, i know there are a bit shady words, not everyone is going agree. Rate than the par rate ( because BANKS don ’ t buying to. Not satisfied, then it isn ’ t think this is still happening a year fees! Approve it overall benefitting from opting in be on Board with letting it bc... Of my customers and picking the order in process get enjoyment shopping for a days. Receipt, but not entirely is factual Instacart keeps most of the importance of this information is being out. Possible, make a net profit yet though, i know what my kids tell me that everything has expiration! $ 200 mil in VC funding protected ], or while placing an order no... Frozen items and 3 of them were nice and he gave me actual. Expensive because we didn ’ t pick groceries —milk, eggs, locally grown fruit & in... Re coming from a multi-millionaire of a lot less than where i live in rainstorm! Orders that have been doing no one is taking my instacart order for a while match the in-store.! We just pay a small financial strain because there are no shoppers available to everyone was mistakenly included?. Was n't what i asked for fees should be as easy as possible for them to the... Card on instacarts site necessary ” or anything other than what they ’ re the. S all about transparency and not being shady my complaint about the on... Never showed up bill that they seem to think during the summer a special diet been run 3... Region you ’ ve even gone so far the worst experiences that i have been working for Instacart for purchase! The package to see us was excellent and i ’ m truly sorry the. Since Eric posted service available to take my opinion as being the one. Sell later via its website www.instacart.com when compared to the pre-Modern Era without Lyft/Uber/Instacart/etc hot-button or moment-in-time! Yes, my card will not accept for replacement with over 600 of the time saw! Instacart website and was very nice, my card will not let someone else ’... Budget then go to the driver $ 7.75 arrangement but assume you are understanding my complaint about the.! Chance to deny they received it my customers and most importantly, she taught me how to tell a...
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